Policies

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Registration by phone, web, text, or email is offered. Please note that your seat in class is not guaranteed without prior payment. Unless otherwise noted, payment is accepted by cash or credit card at the beginning of each class. Please arrive 15 minutes before class.

Your seat in class is guaranteed by your payment. If you do not pay the class fee, a seat in class may not be available for you. If you commit to a class, please arrive on-time and prepared. EMS-ED reserves the right to cancel any class at any time without notice. Refunds will be issued for pre-paid participants if classes are cancelled due to instructor availability, student attendance, or lack thereof. 

We will reschedule students to a more convenient date upon their request, however, there is a $15 fee for rescheduling if the request is made in less than 2 hours before the class was are originally scheduled for. Participants whom do not show up for their scheduled class within 15 minutes of their scheduled appointment will NOT receive a refund. Instead, their payment will be credited to a rescheduled class and will require a $15 reschedule fee. If the student does not wish to reschedule the class with EMS-ED, a refund will be issued within 30 days less a $15 fee. 

When students either register and pay for a class but do not show up for class, or are rescheduled due to excessive tardiness, they will be entitled to reschedule into a similar class on a date of EMS-Ed’s convenience. They will also be charged a $15 rescheduling fee. It is the responsibility of the student to register for the correct class. 

We do not issue refunds for any student cancelling their registration within 2 hours of the start of the course that they registered for. Every attempt will be made to accommodate the student to reschedule to a different class. EMS-Ed is not responsible for incorrect registrations. Additional charges to register for the correct class may be incurred. It will be up to the student to confirm attendance in another class. Students can email us at info@ems-ed.org or call/text 562-231-7445.

EMS-Ed reserves the right to cancel classes at its discretion, including for cause such as low enrollment. Students will be notified of class cancellations via the same methods of contact information that they used/provided at the time of enrollment. Refunds may be issued due to cancellations for low enrollment. The class will be rescheduled or the student may transfer to a different class at their convenience. We will do everything possible to ensure that students are enrolled in the next available class.

If your check is returned to us for insufficient funds, you will incur an additional fee of $25.00. If your check is returned and we have issued your certificate/s in good faith, you will need to send the additional fee of $25 along with the original amount of the check immediately. If we do not receive payment within 2 weeks of the date of issuance, then we will initiate legal proceedings through a collection agency and or the local court system. We also reserve the right to notify your employer, school, or local EMS agency.

If you lose your certification card a duplicate card may be issued. You must call 562-231-7445 with the date of the original class, the type of class and the location of the class. Once these records are documented and verified, a duplicate will be issued. 

The replacement fee for any card/certification issued is the same cost as the original certification card. If the card was not received due to EMS-Ed’s error in addressing, there is no fee. EMS Ed is not responsible for incorrect addresses or other information provided by students, or cards not received that were sent to a correct address. A replacement fee applies to any card not received by the student but sent to the correct address as provided by the student at time of enrollment or class.

We will not issue a duplicate card after 18-months, however we would be pleased to enroll you in another class.